Records / Front Desk

Legacy Behavioral Health Center, Inc. is a community mental health center that has been serving residents of Martin, Okeechobee, St. Lucie, Indian River and Brevard Counties since 2005. We are committed to improving the quality of life and level of performance of emotionally and behaviorally challenged children, adolescents, families and adults through an array of diverse services.

We are currently seeking a Bilingual Records / Front Desk for our office in Okeechobee County ! ** In Person **

Duties include but not limited to:

1. Record Keeping: Indexing/Filing clients’ clinical and pertinent documentation in file.
2. Maintains clinical logs when charts are checked out.
3. Ensures strict confidentiality by following HIPAA standards and Agency’s policies.
4. Ensures proper consent forms are filled out and signed in order to release information.
5. Locates charts for upcoming psychiatric and outpatient, in-office appointments.
6. Logs all faxed documents.
7. Looks up information in Electronic Medical Records System.

• Scheduling and processing appointments for outpatient, psychiatric, and psychological departments;
• Assisting with Prior Authorizations when needed;
• Assisting clients with filling out client information forms when needed;
• Collecting co-payments for clients and submitting cash and checks to Finance Assistants on a daily basis;
• Effectively communicating with clients, doctors, clinical staff, referral sources, and providers;
• Re-directing questions and concerns to the appropriate departments;
• Directing incoming calls to the appropriate departments;
• Ensuring clients’ confidentiality at all times;
• Maintaining a welcoming and professional demeanor;
• Following medical guidelines when taking vitals signs;
• Entering data as required in the database system;
• Generating correspondence and/or invoices as required.

Bilingual (English/Spanish) is a must.